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Shipping Policy
Shipping Policy
At wmjgsc.com, we keep shipping simple. We currently offer a flat shipping rate of $5 USD on orders under $99 USD. Orders of $99 USD or more qualify for free shipping.
1. Shipping Fee
Orders under $99 USD: $5 USD shipping fee
Orders of $99 USD or more: Free shipping
The applicable shipping fee will be shown at checkout before you place your order.
2. Order Processing
After your payment is confirmed, we usually need 1–4 business days to prepare your order.
During this time, we check the items, prepare the package, and arrange shipment. Once your order has been dispatched, tracking information will be provided when available.
Orders placed on weekends or public holidays may take a little longer to process.
3. Delivery Time
Our standard shipping service generally takes around 7–25 business days after the order has been shipped.
Estimated delivery times may vary depending on the destination:
United States, Canada, Australia: approximately 7–14 business days
United Kingdom and most European countries: approximately 7–25 business days
South America: approximately 15–30 business days
Other destinations: approximately 15–25 business days
These are estimated transit times and are not guaranteed delivery dates. Delays may occur because of customs clearance, local postal services, weather, peak seasons, or other circumstances outside our control.
4. Order Tracking
When a tracking number is available, it will be provided after your order has been shipped.
Please allow approximately 1–2 business days for the tracking information to become active. In some cases, the carrier may take a little longer to register the first tracking update.
If the tracking information does not update immediately, please allow some additional time for the package to enter the carrier's system.
5. Customs and Import Charges
International shipments may be inspected by customs in the destination country.
Depending on local regulations, customs duties, taxes, or other import charges may apply. Any such charges are the responsibility of the customer.
Customs processing may also add additional time to the estimated delivery period.
6. Holiday & Peak Season Delays
During major holidays, promotional periods, and other busy shipping seasons, both order processing and delivery may take longer than usual.
Orders placed around the Chinese Lunar New Year, Labor Day, National Day, and other public holidays may experience additional delays due to changes in warehouse and carrier schedules.
We appreciate your patience during these periods.
7. Order Cancellation
If you need to cancel an order, please contact us within 24 hours after placing the order.
Once an order has entered the processing or shipping stage, we may no longer be able to cancel it.
If the order has already been shipped, you may need to follow our Return Policy instead.
8. Incorrect Shipping Information
Please check your shipping address carefully before completing your order.
If an incorrect or incomplete address is provided, please contact us as soon as possible. We will try to make corrections before the order is shipped, but we cannot guarantee that changes can be made after processing has started.
Additional shipping costs caused by an incorrect address may be the customer's responsibility.
9. Lost or Damaged Packages
We pack each order carefully before shipment. If your package arrives damaged, is marked as delivered but cannot be located, or appears to have been lost during transit, please contact us with your order number and tracking information.
We will review the situation and work with the relevant shipping carrier to help resolve the issue.
For damaged packages, photos of the package and the items received may be requested.
10. Shipping Restrictions
Shipping availability may vary depending on the destination, package size, weight, and carrier requirements.
If a particular shipping option is not available for your order, the available method will be shown at checkout.
11. Contact Us
For questions about shipping, delivery, tracking, or order cancellation, please contact us:
Email: sales@wmjgsc.com
We will do our best to assist you with your order.
