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Return Policy

We hope you enjoy your order from wmjgsc.com. If something isn't right, you have 30 days from the date your package is delivered to send it back.

We offer free returns and a 100% money-back guarantee within 30 days of delivery, subject to the conditions below.

1. 30-Day Return Period

You can request a return within 30 days after your order is delivered. Returns requested after this period may not be accepted.

If you would like to return an item, please contact our customer service team before sending the package back. We will provide the return instructions you need.

2. Items We Accept

Returned items should be:

Unused and unworn
In their original condition
Free from stains, scratches, damage, or other signs of use
Returned with the original packaging and any included accessories

For jewelry items such as necklaces and bracelets, please make sure the item has not been worn before returning it.

Jewelry boxes and keychains should also be returned in their original condition.

We may refuse a return if the item has been used, damaged after delivery, altered, or is missing important parts or packaging.

3. Final Sale Items

Items clearly marked as “Final Sale” are not eligible for return or refund unless they arrive damaged or defective.

Please check the product information carefully before placing an order if an item is marked as Final Sale.

4. Free Returns & Refunds

For eligible returns made within 30 days of delivery, we provide free return shipping.

Once your return reaches us and is checked, we will issue a 100% refund for the returned item.

Original shipping charges, if any, may not be refundable unless the return is due to an incorrect, damaged, or defective item.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an item different from what you ordered, please contact us as soon as possible.

Please include your order number and, if possible, clear photos of the item and its packaging. This helps us review the issue and arrange an appropriate solution, which may include a replacement or full refund.

6. How to Return an Item

Returning an item is simple:

① Contact us

Email our customer service team with your order number and the item you would like to return.

② Follow the return instructions

Our team will provide the return address and any information needed to send the item back.

③ Pack the item carefully

Place the jewelry, jewelry box, keychain, or bracelet securely in suitable packaging. Please use the original packaging when possible to help protect the item during shipping.

④ Send the package

Use the return method provided by our customer service team. Keep your tracking information until the return has been completed.

7. Refund Processing

After we receive your return, please allow up to 5 business days for us to inspect and process it.

Once your refund is approved, the money will be sent back to your original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

You will receive a confirmation once the refund has been processed.

8. International Returns

Our 30-day return policy also applies to eligible international orders.

If you are returning an item from outside our primary shipping area, please contact us before sending the package so we can provide the correct return instructions.

9. Contact Us

If you have any questions about a return or refund, please contact us at:

Email: sales@wmjgsc.com

We will be happy to help you with your order.